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Redundancy and Diverse Backup for Public Safety Answer Points

Resilient911 (R911) ensures the survivability of critical voice communications at Public Safety Answering Points (PSAP) and Emergency Operations Centers (EOC) when telecom networks are compromised.

  • Communications Control – Our solution puts your Center in control to deliver inbound and outbound telecommunications through existing Customer Premise Equipment (CPE) and/or alternate locations or Mobile Command Units.
  • Diversity of Communications –  R911 combines satellite, broadband, and cloud-based technologies into a fault-tolerant solution that complements expands, and enhances your Emergency Operations Plan.
  • Continuity of Operations – keeping you connected when you need it most, during disasters, outages, or system failures – makes the public you serve safer.

Current E911

Next Gen E911

Standard Support/Compliance

When an outage occurs, Resilient911 applies multiple restorative strategies depending on the level and type of incident.  These strategies all meet or support meeting aspects of the Emergency Communications Center (ECC) Service Capability Criteria Rating Scale as published by National Emergency Number Association (NENA) / Association of Public-Safety Communications Officials (APCO). See below.

ANS APCO/NENA ANS 1.102.3-2020 Supported Categories
  • 2.2.5 Access to the Public Switched Telephone Network (PSTN) in E9-1-1 or NG9-1-1 Advanced and Superior Criteria
  • 2.2.7 Emergency Communications Plans are in Place for Risks Associated with Local Vulnerabilities in E9-1-1 or NG9-1-1Standard, Enhanced and Superior Criteria
  • 2.2.9 Schedule and Conduct Drills to Exercise Emergency Communication Plans in E9-1-1 or NG9-1-1 1Standard, Enhanced and Superior Criteria
  • 2.2.10 Trunking/Transport Path Management in E9-1-1 and NG9-1-1 Enhanced and Superior Criteria
  • 2.2.13 Redundancy of Mission Critical Systems or Subsystems in E9-1-1 or NG9-1-11Standard, Enhanced and Superior Criteria
  • 2.2.25 Ability to Call Forward Administrative Lines in E9-1-1 or NG9-1-1. Enhanced and Superior Criteria
  • 2.2.26 Ability to Re-route 9-1-1 Trunks or Lines10 in E9-1-1, or the Broadband Access Paths in NG9-1-1 1Standard, Enhanced and Superior Criteria

The Resilient 911 solution also supports FCC – Communications Security, Reliability, and Interoperability Council (CSRIC) compliance:

CSRIC Best Practice 12-9-3238

Network Operators, Service Providers, and Public Safety should consider using wireless public or private networks as a backup to dedicated trunks for the 9-1-1 network during periods of network failure. In cases where the ability to deliver 9-1-1 calls to the Public Safety Answering Point (PSAP) through normal routing is interrupted by a failure (not all trunks busy conditions) consider forwarding the call over wireless public, private networks, or satellite-based services to provide an additional alternate path to the PSTN, providing IP multimedia connectivity for next-generation networks, or used solely as an alternate call delivery path for the voice component of 9-1-1 calls.


  •  Outage Support – 24 x7 x 365 access number with rapid response.
  •  Subscription-based license agreement, no cost updates/upgrades.
  •  On-line user training.

Industry Specific Consulting

  •  Compliance Assistance – Some industries, clients or director boards require specific disaster plans. We can help ensure that your plan meets your specific requirements and provide hard copies for compliance purposes.

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